header_customer
partner_logos_new

logo_finservices-1

Woolworths Financial Services (WFS) is an authorized financial services provider that supports Woolworths’ retail business by providing in-store credit, as well as other value-added services such as personal loans, short-term insurance and life insurance linked to other products.

With 700 agents handling their existing inbound and outbound calls, their expansion into other products lines created the need for the existing call centre to expand into new premises and simultaneously replace their aging telephony infrastructure. The company required a solution that resulted in minimal disruption before, during, and after the move, while still meeting very tight fixed deadlines and continuing to maintain a small asset base.

INOVO, along with telecoms partner Vodacom, delivered a hosted contact centre solution that seamlessly, rapidly and cost-effectively met the needs of the organization.

READ MORE

“Operational costs have decreased by 15%. We expect further reductions over time“

testimonial_andy

Andy Clark, Head of Transformation, Chief Operating Office, Woolworths Financial Services

For national courier pharmacy Medipost, there was a need to implement a solution to eliminate manual processes and measure agent efficiency and capacity – all with a view to driving improvements in service levels and customer satisfaction.

“Medipost has experienced exponential growth since the implementation of INOVO’s business solution,” says Lasea Treurnich, the Operations Manager at Medipost. “Not only are the agents far more efficient and productive, but…INOVO has freed us up to focus on all business areas, not just the contact centre environment”.

READ MORE

“The number of outbound calls made per agent has grown by between 200 and 300% since working with INOVO“

testimonial_laesa

Lasea Treurnich, Operations Manager, Patients Communication Department, Medipost

For national courier pharmacy Medipost, there was a need to implement a solution to eliminate manual processes and measure agent efficiency and capacity – all with a view to driving improvements in service levels and customer satisfaction.

“Medipost has experienced exponential growth since the implementation of INOVO’s business solution,” says Lasea Treurnich, the Operations Manager at Medipost. “Not only are the agents far more efficient and productive, but…INOVO has freed us up to focus on all business areas, not just the contact centre environment”.

READ MORE

“Working with INOVO has helped us to offer better customer service and get the most out of our contact centre resources and staff. The results: higher customer satisfaction, major cost optimization and an increase in productivity“

testimonial_steve

Steve Cohen, Managing Director, Sage Pastel

Lancet Laboratories is a pathology laboratory that provides vital diagnostic and monitoring services throughout Africa. The company processes up to 1.8 million tests per month, and offers an extensive range of pathology services across the corporate, mining and insurance sectors.

The company had outgrown its current systems and needed to change the approach adopted by their contact centre – particularly when it came to debt collection. Their systems were not centralized and they were spending a significant amount of money on ITC letters, outsourced debt collection, and the associated commissions. The goal was to not only reduce costs but improve the efficiency and productivity of their agents.

INOVO’s solutions allowed for the design and automation of intelligent collection processes and strategies driven by analytics and business/customer intelligence, resulting in a 200% increase in monthly collections, as well as significant other cost reductions and service improvements.

READ MORE

“The differentiator has been the way that the company has assisted us to solve our business problems. It is not only about software and services, but demonstrating a measurable return that has helped set INOVO apart“

Customers

Ebrahim Adams, Contact Centre Project Manager, Lancet Laboratories

Start typing and press Enter to search